Last updated: 24 September 2026

I respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information I collect, why I collect it, how I use it, and the choices you have about your information.

I aim to handle your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

For data protection purposes, Jacqui Simmonds is the data controller for the personal information I collect through this website and in connection with my coaching services.

Depending on how you use my website or coaching services, I may collect:

• Your name and contact details, such as email address and telephone number.
• Information you provide when making an enquiry or booking a coaching session.
• Information you choose to share during coaching, where it is relevant to the coaching relationship.
• Payment and booking information, where applicable. I do not normally store your full payment card details.
• Information you provide when signing up for newsletters or other communications.
• Technical information about how you use my website, such as your IP address, browser type and device information.
• Information collected through cookies or similar technologies, where applicable.

Please avoid sending sensitive or confidential information through website contact forms unless I specifically ask you to do so.

I may use your information to:

• Respond to enquiries and requests.
• Arrange and provide coaching sessions.
• Manage bookings and payments.
• Communicate with you about your coaching.
• Send newsletters or marketing communications where you have chosen to receive them.
• Maintain appropriate business and financial records.
• Improve and maintain my website and services.
• Protect my website, business and clients from fraud, misuse or security threats.
• Meet legal and regulatory obligations.

I will only use your personal information when I have a lawful basis to do so under applicable data protection law.

Coaching conversations can sometimes involve personal or sensitive information.

I will treat information you share with appropriate care and confidentiality. I will only collect and use information that is reasonably necessary for providing my services or meeting legal obligations.

Coaching is confidential, except where I have a legal or safeguarding obligation to share information, where disclosure is necessary to protect someone from serious harm, or where you have given permission for information to be shared.

I do not sell or rent your personal information.

Where necessary to operate my business, I may use trusted service providers such as:

• Website and hosting providers.
• Booking and scheduling platforms.
• Email and communication services.
• Payment providers.
• Accounting or professional services.
• IT, security and software providers.

These providers should only process your information as necessary to provide their services or meet their legal obligations.

Where information is processed outside the UK, I will take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.

I only keep personal information for as long as I reasonably need it for the purpose for which it was collected, including to provide services, maintain appropriate business records and comply with legal obligations.

When information is no longer required, I will securely delete or anonymise it where appropriate.

I take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or online system can be guaranteed to be completely secure.

My website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, preferences or marketing.

Where required by law, I will ask for your consent before placing non-essential cookies on your device.

You can change your cookie preferences or control cookies through your browser settings.

If you choose to subscribe to my newsletter or marketing communications, I may use your contact details to send you information about my coaching services, resources or related content.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting me directly.

I will not use your personal information for marketing where I am not legally permitted to do so.

Depending on the circumstances, you have rights under data protection law, including the right to:

• Ask for a copy of the personal information I hold about you.
• Ask me to correct inaccurate or incomplete information.
• Ask me to delete your information in certain circumstances.
• Ask me to restrict how I use your information in certain circumstances.
• Object to certain uses of your information.
• Ask for your information to be transferred to you or another organisation in certain circumstances.
• Withdraw consent where I am relying on your consent to process your information.

To exercise your rights, please contact me at 11Light.minds@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find information about the ICO and your data protection rights on the ICO website.

I may occasionally update this Privacy Policy to reflect changes in my services, technology or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

If you have any questions about this Privacy Policy or how I handle your personal information, please contact:

Jacqui Simmonds
Email: 11Light.minds@gmail.com
Website: www.thereset-coach.com

I am happy to answer questions about how your information is collected and used.