Terms and Conditions

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1. Booking and Payment

All coaching sessions must be booked in advance. Full payment is required before each session unless otherwise agreed in writing. Your booking is confirmed once payment has been received.

2. Cancellation and Rescheduling

If you need to cancel or reschedule a coaching session, please provide at least 24 hours' notice.

• Cancellations or rescheduling requests made with more than 24 hours' notice will be offered an alternative appointment or refund, where appropriate.
• Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session without notice, will be charged in full and are non-refundable.

I understand that emergencies can arise and reserve the right to make exceptions at my discretion.

3. Confidentiality

Your privacy and trust are important. All information shared during coaching sessions will be treated as confidential.

Confidential information will only be disclosed:

• with your explicit consent;
• where required by law;
• where there is a reasonable belief that there is a serious risk of harm to you or another person.

4. Data Protection

Personal information is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information will only be used to provide coaching services, manage bookings and payments, and communicate with you regarding your appointments.

5. Nature of Coaching

Coaching is a professional partnership designed to support personal and professional development. It is not counselling, psychotherapy, medical treatment, or financial or legal advice.

If you are experiencing a mental health crisis or require clinical support, you should seek assistance from an appropriately qualified healthcare professional.

6. Client Responsibility

You acknowledge that coaching is a collaborative process and that you are responsible for your own decisions, actions, and results. While guidance, support, and accountability are provided, no specific outcomes or results can be guaranteed.

7. Coach's Right to Reschedule or End Services

I reserve the right to reschedule a session due to illness or unforeseen circumstances. Where this occurs, an alternative appointment will be offered at the earliest mutually convenient time.

I also reserve the right to end the coaching relationship where it is no longer appropriate or safe to continue. Any unused prepaid sessions will be refunded where appropriate.

8. Liability

To the fullest extent permitted by law, I accept no liability for any decisions, actions, or outcomes arising from the coaching process. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

9. Acceptance of These Terms

By booking and paying for a coaching session, you confirm that you have read, understood, and agree to these Terms & Conditions.